Subscription Cancellation & Refund Policy

1. Overview

XYVIS Connect (operated by XYVIS TECH SOLUTIONS, Nellore, Andhra Pradesh) provides a direct discovery platform connecting content creators with brands.

Browsing, searching, and submitting collaboration proposals is 100% free for brands and customers. For creators, registration, basic discovery, and deal management are permanently free under our Community Free plan.

Creators may optionally subscribe to Creator Pro (Base fee ₹100/mo + 18% statutory GST of ₹18, totaling ₹118/mo). This policy outlines your cancellation rights, renewal rules, and refund terms.

2. Cancellation Policy

• Cancel Anytime: You may cancel your Creator Pro subscription renewal at any time directly from your Creator Dashboard settings without contacting support or incurring penalty fees.
• Active Until Period End: Upon cancellation, your Creator Pro verified badge, priority discovery ranking, and showcase benefits remain 100% active until the end of your prepaid 30-day billing cycle.
• Safe Return to Free: When your subscription period concludes, your profile automatically reverts to the Community Free plan. Your account, unique Creator ID (e.g. XYI-000019), profile details, portfolio photos, and message history are NEVER deleted.
• No Automatic Unauthorized Renewals: Each monthly subscription period requires explicit billing authorization. We do not enforce stealth renewals.

3. Refund Policy

Due to the digital and instant nature of priority showcase visibility and verified badge activation upon payment:

• Activated Service: Once Creator Pro is activated and priority placement is rendered on the platform, payments for that monthly period are generally non-refundable.
• Duplicate or Erroneous Charges: If you are charged multiple times for a single billing cycle due to a technical glitch, gateway timeout, or bank transmission delay, the duplicate amount will be refunded in full.
• Failed Activation: If payment was debited from your bank or card account but Creator Pro failed to activate on your profile within 2 hours, please notify our team. If our engineers cannot resolve the activation immediately, a 100% refund will be issued.
• Processing Timeline: Approved refunds are processed to the original payment source (UPI account, debit/credit card, or net banking) within 5 to 7 business days, depending on your bank's settlement schedule.

4. GST & Invoicing Compliance

All subscription charges include applicable 18% Goods and Services Tax (GST) as mandated by the Government of India.

• For creators located in Andhra Pradesh: CGST (9%) + SGST (9%) is levied.
• For creators located outside Andhra Pradesh: IGST (18%) is levied.
• Formal tax invoices with payment references are generated upon each successful transaction for your accounting records.